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Head of Operations
Born from a mission to create simple, everyday solutions that help cat owners stay proactive about their cat's health, Fit Litter has grown from a small challenger into a category disruptor across AU, UK and NZ — and they're now accelerating toward becoming a household name.
The growth has been explosive, but they're nowhere near done. Now they're looking to bring on their first Head of Operations to support stage 2; expanding internationally, launching major new product lines, and scaling a world-class content and growth engine. Operations is the engine that turns all of that demand into delivered orders, looked-after customers, and efficient AI-first systems, and it needs a leader.
This is not a traditional supply chain or warehouse role. It's a systems-and-commercial operations leadership role for someone who runs a lean operation flawlessly, thinks in systems, and is relentless about making a business work better. You'll own operations end-to-end across AU, UK and NZ, and because the product range is deliberately tight, your real value shows up in the layer above: implementing AI, building automations, and taking cost out of the business. You'll lead a small onshore and offshore team and report directly to the Founder.
What you'll love
The growth has been explosive, but they're nowhere near done. Now they're looking to bring on their first Head of Operations to support stage 2; expanding internationally, launching major new product lines, and scaling a world-class content and growth engine. Operations is the engine that turns all of that demand into delivered orders, looked-after customers, and efficient AI-first systems, and it needs a leader.
This is not a traditional supply chain or warehouse role. It's a systems-and-commercial operations leadership role for someone who runs a lean operation flawlessly, thinks in systems, and is relentless about making a business work better. You'll own operations end-to-end across AU, UK and NZ, and because the product range is deliberately tight, your real value shows up in the layer above: implementing AI, building automations, and taking cost out of the business. You'll lead a small onshore and offshore team and report directly to the Founder.
What you'll love
- Joining at a pivotal inflection point.
- Full, end-to-end ownership of the operations function, working directly with the Founder
- An existing team to lead and elevate
- A hybrid working model with genuine flexibility
- A clear career pathway as the business scales into a multi-market, multi-vertical organisation
- A role intentionally designed for ambitious high performers who want their work to matter
- Operations leadership - run the entire function end-to-end across AU, UK and NZ, set the standards and systems that keep a lean operation flawless, and lead and develop a small onshore and offshore team
- Supply chain & importing - own the full chain from suppliers to stock landed in each market, plan inventory across a tight range, and stand up new supply chains for each product launch
- Logistics, fulfilment & 3PL - manage 3PL partners and freight across all three regions to clear cost and service standards, keeping fulfilment fast and accurate as volume grows
- Order management & subscriptions - own order and subscription systems end-to-end, preventing issues before they ever reach a customer
- Customer service - lead the offshore team, own the post-purchase experience, and feed insights back to marketing
- Systems & AI - own the operational tech stack, build the AI infrastructure and automations, and set the standard for how the team uses AI day to day
- Commercial & cost - drive efficiencies across 3PL, supply chain, shipping and software, improving the economics of every order without compromising the customer experience
- New product operations - stand up the full operational setup behind each new hero product, ready well before launch
- Business systems, legal & accounting - keep the office and team running smoothly, and manage external legal and accounting partners
- 5+ years in operations, ideally within ecommerce or a physical-product business
- Hands-on experience with physical products, importing, supply chain and warehousing
- A genuine, demonstrable AI-first approach to your work (non-negotiable)
- A track record of building systems, processes and automations that made a business measurably better
- Experience leading or managing a small team
- A commercial mindset with a real focus on cost and margin
- Strong familiarity with ecommerce tooling — they use Shopify, Recharge, Xero and monday.com
- Experience operating across multiple international markets
- A strong, competitive base plus a performance-based bonus
- A hybrid working model
- Full ownership of the operations function, reporting directly to the Founder